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Help CenterSessions & FunnelSmart SearchMetyIntercomChat with Data
Recorded Sessionsi
5,475
Jun 29 – Jul 5, 2026
↑ +904 (20%)prev: 4,571
Elevatedi
1,451
26.5% of sessions
↓ −17.8ppprev: 2,023 · 44.3%
Self-Servedi
291
5.3% of sessions
↓ −0.2ppprev: 251 · 5.5%
Inconclusivei
3,470
63.4% of sessions
↑ +19.5ppprev: 2,008 · 43.9%
Daily trend — Jun 22 – Jun 28, 2026
Daily trend — Jun 29 – Jul 5, 2026
Outcome mix — both weeks
Outcome confidence
Confirmed10.1% (prev 11.8%)
Direct signal (started Intercom conversation, feedback submitted)
Likely83.8% (prev 82.3%)
Inferred from behavioural signals (opened widget, engagement patterns)
Inconclusive6.0% (prev 5.9%)
Not enough signal to classify
Top journey outcomes — Jun 29 – Jul 5, 2026
likely self served via AI summary — 29.2%
1,599
likely elevated immediately — 20.6%
1,129
likely unresolved after chat — 10.3%
562
likely unresolved after AI summary — 7.6%
418
likely self served via AI summary and article — 5.4%
295
inconclusive after search — 4.9%
266
self served via article — 4.0%
221
likely unresolved after AI summary and article — 2.6%
142
likely elevated after AI summary — 2.1%
115
likely elevated after chat — 1.2%
65